Returns Policy

We want you to love every piece you take home. If something isn't right, here's how we can help.

Faulty or incorrectly described items

Under Australian Consumer Law, you're entitled to a replacement or refund if a product fails to meet the consumer guarantees.

If your item arrives faulty or not as described, Pre Loved Geelong will arrange return postage on your behalf or refund your postage costs. All returns are subject to inspection by our team once the item is received.

Consumer guarantees do not apply if you:

• received what you asked for but changed your mind, found it cheaper elsewhere, decided you didn't like it or had no use for it
• misused the product in a way that caused the problem
• knew of, or were made aware of, the fault before purchase
• asked for a service to be done in a certain way against our advice, or were unclear about what you wanted

Peace of Mind Returns

Not quite sure it's the one? With Peace of Mind Returns, you're free to change your mind. If it's not right, send it back for store credit or an exchange. Shop with confidence and find your perfect fit.

How it works

• Email us at hello@prelovedgeelong.com.au within 48 hours of delivery to start your return.
• Items must be unworn and unwashed, with original tags attached.
• Return postage is paid by the customer.
• The $5 Peace of Mind fee is non-refundable. It covers the administrative costs of facilitating your return and restocking the item.

Faulty or not as described? You're always covered under Australian Consumer Law, with no Peace of Mind purchase needed.

Need help?

We're here for you. Contact us at hello@prelovedgeelong.com.au and our team will be in touch.