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Under Australian Consumer Law customers have the right to ask for a replacement or refund if the product fails to meet the consumer guarantee.
Consumer guarantees do not apply if you:
- got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it
- misused a product in any way that caused the problem
- knew of or were made aware of the faults before you bought the product
- asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted
Returning Faulty items
When returning a faulty or incorrectly described item, Pre-Loved Geelong will arrange return postage on your behalf or refund postage costs. This is subject to inspection by The Pre-loved Geelongteam prior to giving the goods back to us.
Should you need further assistance regarding this process, please contact us via email firstname.lastname@example.org