Collection: Size 10

FAQ's

What is your return policy?

As we sell items on consignment, we don't accept returns unless the item is faulty or not as described. If you receive a faulty item, please let us know within 24hr of receiving.

Under Australian Consumer Law customers have the right to ask for a replacement or refund if the product fails to meet the consumer guarantee.

Consumer guarantees do not apply if you:

  • got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it
  • misused a product in any way that caused the problem
  • knew of or were made aware of the faults before you bought the product
  • asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted

Returning Faulty items 

When returning a faulty or incorrectly described item, Pre-Loved Geelong will arrange return postage on your behalf or refund postage costs. This is subject to inspection by The Pre-loved Geelong team prior to giving the goods back to us. 

Should you need further assistance regarding this process, please contact us via email hello@prelovedgeelong.com.au

What if an item I purchased is faulty or not as described?

Email our customer service team hello@prelovedgeelong.com.au within 24hr of receiving goods and we will provide you with a return postage label. Once the item is received back in our store it will be assessed and refund processed within 24 hours. Please note that payment is refunded the same way as item was paid for. Generally refunds are processed within 24 hours after being received.

Under Australian Consumer Law customers have the right to ask for a replacement or refund if the product fails to meet the consumer guarantee.

Consumer guarantees do not apply if you:

  • got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it
  • misused a product in any way that caused the problem
  • knew of or were made aware of the faults before you bought the product
  • asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted

Returning Faulty items 

When returning a faulty or incorrectly described item, Pre-Loved Geelong will arrange return postage on your behalf or refund postage costs. This is subject to inspection by The Pre-loved Geelong team prior to giving the goods back to us. 

Should you need further assistance regarding this process, please contact us via email hello@prelovedgeelong.com.au

Can I pick up an item I've purchased online?

Yes! Our store is located at 156 High Street, Belmont, Geelong and we’d love to see you! We are open Monday - Saturday from 10am - 4pm. Select Local Pickup at the checkout.

How much does shipping cost?

Shipping is charged as a flat $12 fee for standard post and $16 for express.

Free Australia wide shipping for orders $150+.

All orders are shipped using Australia Post standard service within 24 hours of sale. Once it has left our store, your order is in the hands of Aus Post.

How do I consign with you?

Consigning with us is an easy process, however we do have an application process. Visit our consign with us page for more information.

An easier way to sell 

Our customers choose to shop with us again and again because they know that we offer the best, on trend pre-loved styles. Our curated range focuses on high quality, high value brands, from Australian and International designer labels. 

Our main customer is aged between 30-45, who love current on-trend brands and styles, so keep that in mind when considering us for your consignment needs.

To ensure your items fit within our demographic, we won't consider the following*:

  • Out of date and/or out of trend styles - (items generally 3+ years old)
  • Out of season styles - We consign Spring/Summer from July-December. Autumn/Winter from January-June.
  • Please refer to this list of brands we do not accept: Brands we do not accept

*subject to change 

How are my items priced?
It’s important that we list items at a fair price, taking into consideration several factors. How much we think our customers will pay for the item, the original retail price, the age of an item, if its a highly coveted brand, and the overall condition of an item. 

The initial listing price for consigned items is determined by us at our absolute and sole discretion. We know both the pre-sale market and our customers well. 

If your clothes do not sell within 6 weeks of listing, we may decide to reduce the listing price each fortnight. If the item remains unsold for a total of 12 weeks, we may contact you to arrange their return, or donate it to a charity, depending on your preference as indicated on your Consignment Agreement.

For our share of the consignment fee we take care of all aspects of the sale and any after-sales issues that may arise. You are guaranteed of a fixed payout once your item has sold without any of the costs and time spent selling your items yourself.

What are the fees?
We pay our clients a flat rate of 45% of the final sale price (ex GST).
Payments are made on the 1st business day of the month. You can be paid via direct bank transfer or store credit. We do not make cash payments. We ask that consignors give us sole authority to consign for a period 12 weeks. If you choose to withdraw pieces from sale before the term of engagement concludes an administration fee of $50 may apply.

What happens to my items if they don't sell?
You will be notified of any unsold items once your period of consignment or the season has concluded, whichever comes first. Collection of unsold items must be actioned within 7 days of notification. Failure to collect your items upon notification may result in donatation to our charity partner without further notice.

Sounds good? Here's how to get the ball rolling!
Please email clear photos, inc. brand name and size, of a maximum of 10 items for an initial assessment.

Email us to enquire  

Do you ship internationally?

We can definitely ship internationally, please email us to obtain a shipping quote.