FAQs

Welcome to Geelong's premier consignment store for preloved women's and children's clothing! At Pre Loved Geelong, we are passionate about offering a unique shopping experience that combines affordability, sustainability, and style.

How do I consign with you?
Please refer to our 'Consign with us' page 

What is your return policy?
As we sell items on consignment, we don't accept returns unless the item is faulty or not as described. If you receive a faulty item, please let us know within 24hr of receiving.

What do I do if an item I purchased is faulty or not as described?
Email our customer service team hello@prelovedgeelong.com.au within 24hr of receiving goods and we will provide you with a return postage label. Once the item is received back in our store it will be assessed and refund processed within 24 hours. Please note that payment is refunded the same way as item was paid for. Generally refunds are processed within 24 hours after being received.

Do you ship internationally?
We can definitely ship internationally, please email us to obtain a shipping quote. 

Can I pick up an item I've purchased online?
Yes! Our store is located at 156 High Street, Belmont, Geelong and we’d love to see you! We are open Monday - Saturday from 10am - 4pm.

How much does delivery cost?
Shipping is charged as a flat $11 fee for standard post and $15 for express.
All orders are shipped using Australia Post standard service within 24 hours of sale. Once it has left our store, your order is in the hands of Aus Post. Please refer to their website for transit timelines.